Common Questions

Not at all. Restaurants are the first live use case, but Virtual Employees can support many phone-heavy businesses, including dental offices, contractors, service businesses, hospitality, professional services, and more.

Yes. Our restaurant service works with any POS system through a simple staff-entry workflow. Completed orders appear on your iPad Control Board, and your staff enter them into your existing POS, which handles its usual printing. No POS integration or provider approval is required. Automatic order entry is planned as a future optional upgrade, subject to integration availability. See how the POS workflow works.

Yes. Gino can recognize when a caller is speaking another language and continue the conversation in that language. He can answer questions, collect the information your business needs, and produce the final output in the language you choose.

We set it up to work the way your business already works — with fewer phone interruptions. Orders, messages, appointments, or customer information go where your team needs them.

For most calls, yes. Gino answers forwarded calls directly, so routine pickup orders and common questions do not interrupt your staff. Calls only ring through when a caller asks for the restaurant, an order needs staff approval, or your custom setup is designed to route certain calls back to your team.

Yes. A Virtual Employee can answer common questions, collect information, help customers take the next step, and route calls to a person when needed. The exact behavior is customized for your business.